Refund Policy

1. General Provisions

This Refund Policy outlines the terms and conditions under which Trakredo processes refunds for services rendered or products purchased through our platform. By using Trakredo, you acknowledge and agree to the terms set forth in this document.

2. Eligibility for Refunds

Refund requests are considered under the following circumstances:

• Technical failure of the service preventing access to core features for more than 48 consecutive hours.
• Duplicate charges resulting from a technical error on our side.
• Unauthorized transactions reported within 7 days of the billing date.

Refunds are not granted for changes of mind, failure to utilize the service, or dissatisfaction with service features that were clearly outlined prior to purchase.

3. Refund Request Procedure

To initiate a refund request, the user must submit a formal application to [email protected]. The request must include:

• Full name and account email address.
• Transaction ID or proof of payment.
• Detailed reason for the refund request.
• Supporting documentation, if applicable (e.g., screenshots of errors).

4. Processing Timelines

Upon receipt of a complete request, Trakredo will review the claim within 5 business days. If approved, the refund will be processed using the original payment method. Depending on the financial institution, the credited funds may take 7 to 14 business days to appear in your account.

5. Exceptions

The following categories are non-refundable:

• Services that have been fully executed or utilized.
• Promotional offers, discounts, or services obtained via third-party partners.
• Accounts terminated due to a violation of the Terms of Service.

6. Contact Information

For any questions regarding this policy or to submit a refund request, please contact our support team at [email protected]. We reserve the right to modify this policy at any time, and such modifications shall be effective immediately upon posting on the website.